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Help & support
Stuck on something, found a bug, or want to suggest a city? We read every message — usually back within a day.
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Common questions
On the sign-in screen choose “Email”, enter your address and tap “Forgot password”. We'll send a reset link. If you signed up with Google or Apple, just use that same button to sign back in.
Dereho Pro is billed through your Apple App Store account. Open iPhone Settings → tap your name → Subscriptions → Dereho to change or cancel. You keep Pro until the end of the paid period.
In the app go to Profile → Dereho Pro → “Restore purchases”. Make sure you're signed in to the same Apple ID you bought it with. If it still doesn't appear, email us and we'll sort it out.
Yes — with Dereho Pro you can save any trip fully offline: maps, phrases and notes are available with no connection, so there are no surprise roaming bills.
Open Profile → Settings → Delete account. This permanently removes your trips and personal data. You can also email [email protected] to request deletion.
Dereho is on iOS today and the Android version is coming soon. Email us and we'll let you know the moment it lands on Google Play.
Use the in-app feedback form (Profile → Feedback) or email [email protected]. Tell us your device and what happened — screenshots help a lot.
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